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Privacy Policy

This Privacy Policy outlines Bloom Care Solutions Limited (“we“, “our” or “the Company“) practices with respect to information collected from users who access our website at www.bloomcare.uk (“Site“), or otherwise share personal information with us (collectively: “Users“).

Grounds for Data Collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information“) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What Information We Collect?

We collect two types of data and information from Users:

1. Non-Personal Information

Unidentified and non-identifiable information pertaining to a User(s), which may be gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include:

  • Aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. browser type, operating system, language preference, access time, etc.).

  • Information on your activity on the Site (e.g. pages viewed, browsing, clicks, actions, etc.).

2. Personal Information

Individually identifiable information that identifies an individual or may with reasonable effort identify an individual, such as:

  • Device Information: Geolocation data, IP address, unique identifiers (e.g. MAC address, UUID), and other information related to your activity on the Site.

  • Registration Information: When you register on our Site, you will be asked to provide certain details such as full name, email, contact telephone number, a brief description of your reason for contact, and any document you wish to upload.

How Do We Receive Information About You?

We receive your Personal Information from various sources:

  • When you voluntarily provide personal details to register on our Site.

  • When you use or access our Site in connection with our services.

  • From third-party providers, services, and public registers (e.g. traffic analytics vendors).

How We Use the Information?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

  • Communicating with you – sending notices regarding our services, providing technical information, and responding to customer service issues.

  • Keeping you informed of our latest updates and services.

  • Serving advertisements on our Site (see “Advertisements” section).

  • Marketing our websites and products (see “Marketing” section).

  • Conducting statistical and analytical research to improve the Site.

In addition, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

We may also disclose information if required by law, to enforce our policies, or to protect the rights, safety, and property of ourselves or others.

User Rights

You may request to:

  • Receive confirmation of whether your personal information is being processed.

  • Access your stored personal information, together with supplementary details.

  • Receive a copy of your Personal Information in a structured, machine-readable format.

  • Request rectification or erasure of your personal information.

  • Object to the processing of your personal information.

  • Request to restrict processing of your personal information.

  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact our Data Protection Officer (DPO):
Zachary Dawson – zachary@bloomcare.uk – 01480 589983

Retention

We will retain your personal information as necessary to provide our services and comply with legal obligations. Retention periods depend on the type of information collected and its purpose.

Cookies

We and our trusted partners use cookies and related technologies when you visit our Site.

The Site uses the following types of cookies:

  • Session cookies – Stored temporarily during a browsing session and deleted when the browser is closed.

  • Persistent cookies – Saved on your device for a fixed period to remember preferences for repeat visits.

  • Third-party cookies – Set by analytics providers and advertisers.

We use Google Analytics to collect information about Site usage. Google Analytics collects IP addresses but does not link them to personally identifiable information.

For more on how to disable cookies, refer to your browser settings.

Third-Party Collection of Information

This Privacy Policy applies only to information collected by us. To the extent you disclose information to other sites, different rules may apply. We encourage you to review third-party privacy policies.

Security

We employ industry-standard procedures to safeguard your information. However, we cannot guarantee absolute security.

Transfer of Data Outside the EEA

Some data recipients may be located outside the European Economic Area (EEA). Data transfers will only occur where an adequate level of protection exists.

Advertisements

We may use third-party advertising technology to serve advertisements on the Site. To opt out of personalised advertising, visit:

Marketing

We may use your Personal Information for marketing communications. If you wish to opt-out, please follow the instructions in our marketing emails.

Even after unsubscribing, we may send non-marketing emails regarding customer service or administrative matters.

Corporate Transactions

We may share information in the event of a corporate transaction (e.g. merger, acquisition, asset sale).

Minors

Our Site is not designed for children. If we become aware of any minor providing Personal Information, we will take steps to remove it. Parents may contact us at info@bloomcare.uk.

Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Material changes will take effect immediately upon posting. The “Last Modified” date reflects the latest update.

How to Contact Us

For general inquiries about the Site and data usage, contact us:

Last Modified: 8th January 2025